Introducing ENROC

What you see is a record of every conversation made with a contact/customer; sorted by date and time, displayed on a single page, see Screen Shots. The contact, be it a person or company, is very easily selected from the database and displays all of their personal information such as phone numbers, email etc. Once notes are written they can be easily emailed, exported to MS Excel or printed. Printed notes can go on a hard-copy file as a permanent (legal) record of conversation.

The above information can be entered by staff or the Front Office Person when they make contact, and easily reviewed by the Boss...anytime. This is good communication = more profit.

The real benefits of ENROC are the way positive relationships can be built with your customers and resolving any communication uncertainties between people. If a customer makes contact again in two days, two months or two years time; you can very quickly read the details of your last conversation with them. They feel pleased you ‘remembered’ who they are, and that you obviously listened to them about their needs etc. Keeping a record of conversation allows you to be confident in discussions, and accurately follow up necessary tasks.

Additionally, all information can be shared on network and ENROC has a Daily Message Board, which anyone can see instantly for those messages you usually have to ring around to everyone, or physically ‘post’ on their screens with a sticky label.

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